Refund Policy

Setup fees cover configuration, website work and onboarding work that begins once your order is confirmed and the required content and access are received. Because this work is performed on your behalf, setup fees are generally non-refundable once implementation has started. If work has not yet begun, we will discuss options on request.

Monthly subscriptions are billed in advance. You may cancel to stop future renewals as described in your subscription agreement. We do not typically refund the unused portion of a billing cycle already charged, but we will review any billing error promptly and address it fairly.

Website projects are delivered in milestones. Any deposit or milestone payment covers work performed up to that point. Refund eligibility depends on the work completed, assets delivered and the terms in your project agreement. We will clearly explain milestones, revisions and delivery expectations before you sign up.

Charges for SMS, telephony minutes, email delivery and AI usage reflect consumption with the applicable provider and are generally not refundable once incurred. Included allowances, overage rates and billing methods are disclosed in your plan terms.

To request a refund or review a charge, contact our team with your account and order details. We will respond in accordance with your agreement and applicable law. This policy does not limit any non-waivable rights you may have under local consumer law.